Suspend membership — keep your app & program.

What’s included

• Continued access to your training app and your exercise program
• Ongoing messaging support with your coach (if applicable)

This is a great option if you’re travelling, injured, or pausing in-person training, but want to stay consistent whilst away.

Suspension rules

• Suspension requests must be submitted via this form
• We require a minimum of 3 days’ notice before your requested suspension start date
• Suspensions cannot be applied retrospectively
• Each suspension must be for a minimum of 1 week and a maximum of 12 weeks
• You must provide an end date when submitting your request
• Your membership will automatically resume on the end date you select

App access fee

To keep your app and program access running during your suspension, a $10/week fee applies. This fee is charged automatically during your suspension period.

How billing works

• If a membership payment is due before your suspension start date, it will still be processed in full as normal. Your first membership payment when you return will then be pushed back by the number of days your membership was suspended, so you won’t pay for any time you couldn’t use.
• During your suspension, your usual membership payments are paused.
• Your membership payments will automatically resume after your nominated suspension end date.
• If you’re keeping app access during your suspension, the $10/week app access fee will be processed when your suspension request is actioned and will cover the duration of your suspension.

Example: You suspend from 8 Sep to 21 Sep. Your membership billing pauses during that period. The $10/week app fee is charged when we process your suspension. Your membership billing resumes after 21 Sep.

Other key points

• A suspension is not a cancellation. If you want to cancel, submit your request at www.5ew.com.au/cancellations/
• It is the member’s responsibility to manage suspension dates (including the end date you submit). Billing automatically resumes based on the end date you choose
• We may send courtesy reminders as a customer service measure, but members must not rely on reminders as a requirement or obligation
• If you don’t receive a suspension confirmation email within 7 business days, contact support@5ew.com.au
• If you want to resume earlier, email support@5ew.com.au
• This option is for members who want to pause facility access (including, if applicable, 24hr/unstaffed access) but keep app and program access
• If you submit a cancellation request while your membership is on suspension, the suspension will end as of the cancellation request date and the membership will reactivate for the required 14-day cancellation notice period