By submitting this form, you agree to:

• Suspend your membership (pause club and service access) including (if applicable) 24hr/unstaffed access
• Pause any recurring automatic debit(s) linked to your membership for the suspension period
• Keep access to your training app and program during the suspension (app access fee applies)

• Continued access to your training app and your exercise program
• Ongoing messaging support with your coach (if applicable)

This is a great option if you’re travelling, injured, or pausing in-person training, but want to stay consistent whilst away.

• Suspension requests must be submitted via this form
• We require a minimum of 3 days’ notice before your requested suspension start date
• Suspensions cannot be applied retrospectively
• Each suspension must be for a minimum of 1 week and a maximum of 12 weeks
• You must provide an end date when submitting your request
• Your membership will automatically resume on the end date you select

To keep your app and program access active during your suspension, a fee of $10/week applies.
This fee will be processed when your suspension request is actioned and will cover the duration of your suspension period.

• If a membership payment is due before your suspension start date, it will still be processed in full as normal. Your first membership payment when you return will then be pushed back by the number of days your membership was suspended, so you won’t pay for any time you couldn’t use.
• During your suspension, your usual membership payments are paused.
• Your membership payments will automatically resume after your nominated suspension end date.
• If you’re keeping app access during your suspension, the $10/week app access fee will be processed when your suspension request is actioned and will cover the duration of your suspension.

Example:

• You submit your suspension request on 1 September.
• Your suspension runs from 8 September to 21 September (14 days).
• We process your suspension request on 3 September.
• Your normal membership payments pause from 8 September to 21 September.
• Your first membership payment when you return is pushed back by 14 days, so you don’t pay for the time your membership was suspended.
• If you choose to keep app access, the $10/week app access fee is processed when we action your suspension request (3 September), not during the suspension itself.
• For this 14-day suspension, the app access fee would be $20.00 (pro rata based on $10 per week).

• A suspension is not a cancellation. If you want to cancel, submit your request at www.5ew.com.au/cancellations/
• It is the member’s responsibility to manage suspension dates (including the end date you submit). Billing automatically resumes based on the end date you choose
• We may send courtesy reminders as a customer service measure, but members must not rely on reminders as a requirement or obligation
• If you don’t receive a suspension confirmation email within 7 business days, contact support@5ew.com.au
• If you want to resume earlier, email support@5ew.com.au
• This option is for members who want to pause facility access including (if applicable) 24hr/unstaffed access but keep app/program access
• If you submit a cancellation request while your membership is on suspension, the suspension will end as of the cancellation request date and the membership will reactivate for the required 14-day cancellation notice period