MEMBERSHIP SUSPENSION REQUEST

By submitting this form, you agree to:

• Suspend your membership (pause club and service access) including (if applicable) 24hr/unstaffed access
• Pause any recurring automatic debit(s) linked to your membership for the suspension period
• Confirm you have selected a suspension end date (billing resumes automatically after this date)

(Want to keep access to your app and training program while your membership is suspended? Click here.)

• Suspension requests must be submitted via this form: https://5ew.com.au/suspension/
• We require a minimum of 3 days’ notice before your requested suspension start date
• Suspensions cannot be applied retrospectively
• Each suspension must be for a minimum of 1 week and a maximum of 12 weeks
• You must provide an end date when submitting your request
• Your membership will automatically resume on the end date you select

• If a payment is due before your suspension start date, it will still be charged
• During your suspension, access and automatic billing are paused
• Your next payment will resume after the suspension end date you select
• Your billing schedule will shift to ensure you don’t lose paid time

Example:
– You’re billed fortnightly. You suspend from 8 Sep to 21 Sep.
– Your access continues until 8 Sep.
– Your next debit is moved to resume after 21 Sep.

• A suspension is not a cancellation. If you want to cancel, submit your request at www.5ew.com.au/cancellations/
• It is the member’s responsibility to manage suspension dates (including the end date you submit). Billing automatically resumes based on the end date you choose
• We may send courtesy reminders as a customer service measure, but members must not rely on reminders as a requirement or obligation
• If you don’t receive a suspension confirmation email within 7 business days, contact support@5ew.com.au
• Want to return early? Email support@5ew.com.au and we’ll help reactivate your membership
  • You won’t have access to the facility including (if applicable) 24hr/unstaffed access or included services during suspension. If you attend during this period, non-member rates may apply
• If you submit a cancellation request while your membership is on suspension, the suspension will end as of the cancellation request date and the membership will reactivate for the required 14-day cancellation notice period