Membership Suspension · Option 2

Membership suspension request.

Pause your membership and billing. You won’t have app or facility access during the suspension. Want to keep your app and program? Option 1 — keep app access.

Suspension rules

  • Suspension requests must be submitted via this form
  • We require a minimum of 3 days’ notice before your requested suspension start date
  • Suspensions cannot be applied retrospectively
  • Each suspension must be for a minimum of 1 week and a maximum of 12 weeks
  • You must provide an end date when submitting your request
  • Your membership will automatically resume on the end date you select

How billing works

  • If a payment is due before your suspension start date, it will still be charged in full as normal. Your first membership payment when you return will then be pushed back by the number of days your membership was suspended, so you won’t pay for any time you couldn’t use.
  • During your suspension, access and automatic billing are paused
  • Your next payment will resume after the suspension end date you select
  • Your billing schedule will shift to ensure you don’t lose paid time

Example: You’re billed fortnightly and suspend from 8 Sep to 21 Sep. Your access continues until 8 Sep. Your next debit is moved to resume after 21 Sep.

Important notes

  • A suspension is not a cancellation. If you want to cancel, submit your request at www.5ew.com.au/cancellations/
  • It is the member’s responsibility to manage suspension dates (including the end date you submit). Billing automatically resumes based on the end date you choose
  • We may send courtesy reminders as a customer service measure, but members must not rely on reminders as a requirement or obligation
  • If you don’t receive a suspension confirmation email within 7 business days, contact support@5ew.com.au
  • Want to return early? Email support@5ew.com.au
  • You won’t have access to the facility (including, if applicable, 24hr/unstaffed access) or included services during suspension. If you attend during this period, non-member rates may apply
  • If you submit a cancellation request while your membership is on suspension, the suspension will end as of the cancellation request date and the membership will reactivate for the required 14-day cancellation notice period