Your 5EW member hub.
Everything you need to manage your membership, bookings and support in one place
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New Members
Please watch this video first. It covers the key things every member needs to know as a 5EW member and will help you get set up properly from the start.
How Your Membership Works
We want to make your membership as simple as possible to understand.
Here are the 3 key things to know about your payments & session credits.
Your membership is paid fortnightly
All 5EW memberships are prepaid every 2 weeks in advance using your nominated payment method.
This means each fortnight you’re paying for your upcoming fortnight of Personal Training, Semi-Private PT, Sauna, Studio, Gym Access etc. depending on your membership.
You have 30 days to use your session credits
Didn’t use all your PT or SPT sessions within that fortnight?
That’s okay- you don’t lose them.
Any unused session credits stay on your account and are available for 30 days from the date you were charged.
For example:
Your fortnightly membership gives you 4 x SPT sessions.
You only use 3 sessions during that fortnight.
→ Your unused session stays on your account
→ Your next fortnightly payment still occurs as normal
→ You can use the unused session before its 30-day expiry
Remember our 12-hour cancellation policy
Need to cancel or move a booking?
More than 12 hours’ notice: Your credit goes back onto your account to use before its original expiry date.
Less than 12 hours’ notice: Your session is considered a late cancellation and the credit is forfeited.
Suspension
If you need to pause your membership, all suspension requests must be submitted through the official suspension form.
Please note:
- Suspensions are free
- Each suspension request must be for a minimum of 1 week and a maximum of 12 weeks per request
- Suspensions cannot be applied retrospectively
- Your direct debit will automatically resume the day after your nominated suspension end date unless an extension request is submitted before that date
- During a suspension, access to the gym, 24/7 access, classes and coaching services will all be paused
- It is your responsibility to submit any suspension or extension request with at least 3 business days’ notice
- Requests submitted by phone, email or in person will not be accepted
You can submit your suspension request here
Rescheduling & Cancelling Appointments
If you need to cancel any appointment, including Personal Training, SPT or ad hoc services, we require a minimum of 12 hours’ notice.
If less than 12 hours’ notice is given, this will be treated as a late cancellation, and the appointment will be redeemed or charged as though it had gone ahead.
Please use the following cancellation methods:
- 1:1 Personal Training: cancel directly with your coach via the chat feature in the 5EW Coaching App
- SPT, sauna, cold tub and studio classes: cancel via the 5EW Members App
24/7 Gym Access
For members with Gym Access, 24/7 entry is available once you have completed the required setup process and received your FOB.
Please note the following conditions apply during unstaffed hours:
- During unstaffed hours, there are no staff on site and access is limited to Gym Access members only
- Entry is strictly one person per FOB, with no tailgating or guest access permitted
- Members must use their own access and ensure the door closes fully behind them
- The infrared sauna, cold tub, reception, offices, staff areas and any locked or signed areas are strictly off limits during unstaffed hours
- Breaches may result in suspension or termination of access
- Unstaffed access will be automatically disabled if your membership is suspended, cancelled or has unresolved payment issues
Please make sure you follow all 24/7 access rules carefully so we can keep the space safe and secure for everyone.
How to Use the
5EW Members “Booking” App
Use this app to book:
- SPT
- Sauna
- Cold tub
- Yoga & Pilates
You can find this in the App Store by searching “5EW Members”.
How To Use The Fifth Element Wellness
Coaching & Program App
Use this app for your training program, coaching support and any personalised programming related to your membership.
You can find this in the App Store by searching “fifth element wellness”.
REVIEW YOUR PROGRESS
& UPDATE YOUR PROGRAM
PNA- Program, Nutrition & Accountability
A PNA is a 30-minute meeting with your coach, designed to review how you’re progressing, identify what’s working, address any roadblocks and make sure your training continues to match your goals.
Your coach will then use this review to create the next phase of your personalised training program.
We generally recommend completing a PNA every 4–6 weeks to make sure your training continues to progress with you.
WHAT DOES YOUR PNA COVER?
During your PNA, you and your coach will look at:
✓ What’s working
✓ What’s not working
✓ Your progress towards your goals
✓ Any roadblocks or challenges
✓ Your nutrition & accountability
✓ Your next training phase
READY FOR YOUR NEXT REVIEW?
Speak with your coach about booking your next PNA.
They can let you know when you’re due and help get it organised.
Infrared Sauna
- Available during staffed hours only
- Book via the 5EW Members App
- 30 minute booking slots
- Maximum 2 people per session
- Please wear bathers
- Please bring a water bottle and a towel, or hire one from reception
Cold Tub
- Available during staffed hours only
- Book via the 5EW Members App
- 20 minute booking slots
- Please wear bathers
- Please shower before use
- Please bring your own towel, or hire one from reception
Upcoming
Community Events
Community is a big part of 5EW and we love creating opportunities for members to connect outside of their usual training sessions.
You can view our upcoming community events here:
Reception Support
If you need admin support, you can contact reception here:
Email: reception@5ew.com.au
Phone: 9486 8600
We’ll get back to you as soon as we can.